Advanced technical support
HP ProCurve Environment Direct Access Service (EDAS) is a modular service designed for customers who require advanced technical support, complementary to HP ProCurve’s industry-leading warranty support.
The service encompasses all HP ProCurve products within your network infrastructure and provides direct 24x7 access to an expert team of certified ProCurve Support Engineers. The service modules can be combined to meet your requirements for worldwide coverage with the option of an HP Technical Account Manager assigned to you.
Service Benefits
Direct access through a call center to 24x7 technical support from HP ProCurve ASE and MASE certified engineers
Advanced technical support to complement HP ProCurve industry-leading warranty support
Worldwide coverage
Optional assignment of remote TAM to act as a primary point of contact for HP
ProCurve post sales technical support issues during regular local business hours
Renewable on an annual basis; covers additional products purchased and added to the network during the service contract period
