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ProCurve warranties: what's so special about them? |
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In 1993, ProCurve Networking by HP became the first company to offer networking products with a lifetime warranty. ProCurve's ability to offer this level of warranty—and to continue offering it so many years later—is a testament to the unparalleled reliability of the ProCurve products and the legendary HP quality from which they arise.
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In a real sense, ProCurve's warranty can yield a tangible return on investment for an organization. When your network stays up and running, you experience little to no down time—which means business isn't disrupted, your people stay productive, and work continues to flow.
In addition, for many organizations—especially education, government and businesses where budgets are tight and every cost must be carefully weighed—ProCurve's free lifetime warranty means saving considerable sums of money on service contracts. In many cases, organizations take the money they would have spent on service contracts and reinvest it toward additional IT equipment and software, more staff or other business-critical products or resources.
Whether it's saving you from spending money on service contracts, or making sure your operations aren't disrupted by networking equipment problems, ProCurve's industry-leading warranty programs translate into good business sense and far greater confidence in your network—which is, after all, the lifeblood of your organization.
ProCurve's warranty programs
More than 95 percent of ProCurve products come standard with a lifetime warranty with next-business-day advance replacement for as long as you own the product. “Advance” replacement means you don't have to wait while you return a problem product before a replacement is delivered; ProCurve replaces the product as soon as you say you need it.
The ProCurve lifetime warranty covers the entire product, including fans and power supplies. It also includes phone support for the life of the product, during the extended business hours 8 a.m. to 7 p.m. (CET) Monday through Friday for Europe and South Africa, and 9 a.m. to 6 p.m. (UAE) Saturday - Thursday for the Middle East, North Africa and Russia, as well as software updates for the life of the product. (Note: Software updates include patches or bug fixes for a specific software version for a specific product. Software upgrades—rolling to a new software version—require an additional upgrade fee.)
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“The lifetime warranty and free software updates are key advantages of the ProCurve products.”
– Joe Ziniel, Senior Product Program Manager for Motorola's Government & Enterprise Mobility Solutions, a $6.2 billion business unit that is a leading worldwide provider of integrated radio communications and information solutions, including mission-critical public safety, security and emergency response systems.
“Because of the nature of our 24 x 7 operations we need a high level of support, and third-party support had been costing us a fortune. ProCurve Networking's warranty and support offering has on its own reduced this cost by at least €100,000 a year.”
– Morgan Mårtenson, network and communications manager, Sahlgrenska University Hospital, situated in Gothenburg, Sweden, and northern Europe's largest hospital
“ProCurve's lifetime warranty lowers our cost of ownership and reinforces the reliability of their products.”
– Joselito Remulla, Vice President, Information and Communication Technology, GMA Network, the Philippines' number-one TV network
“We are highly impressed by the quality of our ProCurve switches, and the comprehensive lifetime warranty is of course a tremendous bonus. I am sure that we will still be running our network on ProCurve technology for many years to come.”
– Ferdi Kirsten, IT Manager, Assmang Iron Ore Division, one of three divisions of a South African company that supplies raw material and alloys globally
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Some other networking vendors tout their limited lifetime warranties—with the emphasis on “limited.” Here's how ProCurve's “real” lifetime warranty stacks up against competitors' limited lifetime warranties:
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| Industry-Leading Warranty: Lifetime Warranty comparison
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| ProCurve | Competitor |
| Lifetime: “As long as you own the product” | Lifetime: Limited by product discontinuance |
| Advanced replacement, next business day for life | Limits on advanced replacement/next bus. day |
| Covers entire product | Limits on fans and power supplies |
| Phone support for life of product | Limited duration phone support |
Extended business hours phone support
(11x5: Monday - Friday 8 AM - 7 PM CET) | Business hours phone support (8am-5pm) |
| Software updates for life of product | Software limited or purchased through contract |
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For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products and their related family modules have a one-year warranty with extensions available: The ProCurve Routing Switch 9300m Series, ProCurve Routing Switch 9408sl Series, ProCurve Switch 8100fl Series, ProCurve Access Control Server 745wl, and the ProCurve Network Access Controller 800. Standalone software may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet at: www.procurve.eu/warranty
Even for these “exception” products, ProCurve's one-year warranty is far superior to comparable competitors' warranties, as the following chart demonstrates:
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| Industry-Leading Warranty: 1 Year Warranty comparison
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| ProCurve | Competitor |
| Advanced replacement, next business day for 1 year | Advanced replacement, next business day for 30 days, then return for repair/ replacement |
| Covers entire product | Limits on fans and power supplies |
| Phone support for life of product | Phone support for 90 days |
Extended business hours phone support
(11x5: Monday - Friday 8 AM - 7 PM CET) | Business hours phone support (8am-5pm) |
| Software updates for life of product | Software updates for 90 days |
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