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Prompt service coverage during standard or extended business hours.Increase your ProCurve Networking product(s) availability and productivity with rapid-response onsite and remote support. Choose 4-hour same business day hardware support when you need to: - Extend your ProCurve Networking hardware warranty coverage with prompt service
- Obtain easy-to-buy, easy-to-use onsite services
- Improve performance and uptime
- Increase the return on your ProCurve Networking investment
- Enjoy consistent service coverage across geographically dispersed sites
Service highlights
- Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
- 4-hour onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
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- Coverage window options
• Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm,
Monday through Friday, excluding holidays.
• Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm,
Monday through Friday, excluding holidays.
• 24x7: Service is available round-the-clock, including all holidays
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- Travel zones - All response times apply only if your site is located within 100 miles (160 km) of your primary HP Support Responsible Office. Travel to sites located within 200 miles (320 km) of your primary HP Support Responsible Office is provided at no additional charge. If your site is more than 200 miles (320 km) from the primary HP Support Responsible Office, you will be charged for travel based on the distance to your location.Travel zones and charges may vary in some geographic locations. Response times to sites located more than 100 miles (160 km) from a primary HP Support Responsible Office will have the following modified response times for extended travel:
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| Distance from HP support office |
Response time 4h |
Response time next day |
101-200 miles (161-320 km)
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8 hours
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1 additional coverage day
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201-300 miles (321-480 km)
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Established at time of order subject to resource availability
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2 additional coverage days
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Beyond 300 miles (480 km)
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Established at time of order and subject to resource availability
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Established at time of order and subject to resource availability
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- Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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| Please contact HP for availability and pricing On every page at the bottom |
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