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HP ProCurve Networking
 HP ProCurve Networking  >  Technical support

HP ProCurve Networking warranty information
 

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HP ProCurve Networking



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Page overview
» Warranty overview
» How to access warranty support
» Warranty upgrades and extensions
» Warranty coverage for purchases on or after 4/1/98
» Warranty coverage for purchases before 4/1/98

Warranty overview

ProCurve Lifetime WarrantyProCurve Networking products set the standards for quality and reliability. Our products and solutions are also backed by the best warranty in the industry.

  • Lifetime warranty (for as long as you own the product) on ProCurve products♦
  • Coverage for the entire product including fans and power supplies
  • Advance replacement for the entire warranty period at no additional cost
  • Next-business-day delivery of a replacement unit for the entire warranty period **
» ProCurve Software License, Warranty, and Support booklet
(pdf: 4.29 MB)
» Article: ProCurve warranties: what's so special about them?
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How to access warranty support

HP ProCurve offers two different ways to access warranty support services. Either you can engage with a ProCurve engineer directly by calling your country's direct access phone number or you can access extensive 24x7 web support services

Before accessing HP ProCurve support services please have ready the following information:
  • Product Name (e.g., ProCurve Switch 2848)
  • Product Number (e.g. J4904A)
  • Product Serial Number (e.g. US402YZ0A1)
  • Proof of purchase
If you purchased upgraded warranty coverage, please record the following information:
  • Level of coverage purchased (e.g., 4 hour onsite, 24 x 7)
  • Duration of coverage (e.g. 3 years)
  • Support Agreement ID (SAID)
  • Date of purchase

» Download the Adobe Acrobat reader here


♦ For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products and their related family modules have a one-year warranty with extensions available: The ProCurve Routing Switch 9300m Series, ProCurve Routing Switch 9408sl Series, ProCurve Switch 8100fl Series, ProCurve Access Control Server 745wl, and the ProCurve Network Access Controller 800. Standalone software may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet at: www.procurve.eu/warranty
**For next day travel zones please check by phone with your 'Call ProCurve Direct' engineer.
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