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 In 1993, ProCurve became the first major networking company to offer a lifetime warranty. Today ProCurve Networking products set the standards for quality and reliability and are backed by the best warranty in the industry.
Global Support
- 105 Response and Call Centers worldwide
- 65,000 service professionals in 160+ countries
- Over 5,000 experienced networking engineers
- ProCurve support in-region:
- Loveland, Colorado
- Amstelveen, Netherlands
- Dubai, United Arab Emirates
- Singapore
- All ProCurve call centers are ProCurve-only personnel
Free support services covered by the ProCurve warranty:
- Industry-leading lifetime warranty (for as long as you own the product) on ProCurve products♦
- Warranty coverage for the entire product including fans, power supplies and accessories
- Advance replacement at no additional cost with next-business-day delivery of a replacement unit or part for the entire warranty period (available in most locations around the world).
- My.ProCurve.com - Personalized user portal with free services such as account maintenance and e-mail news subscriptions, instant access to software update notifications and alerts, product registration and inventory tracking, software registration and license key generation and management, view and download of product manuals, e-mail or phone contacts for assistance.
- Call ProCurve - ProCurve offers unique free post-sales phone support in local language in more than 30 countries in Europe, the Middle East and Africa during extended business hours for the lifetime of your product.
- Free 24x7 web support self help - ProCurve offers extensive 24x7 accessible web support such as FAQs, product manuals, security notices, and many more support offerings for the lifetime of your product.
- Free software updates for the lifetime of your product. Proactive software update notification for registered products. To access the download area please visit Software updates
For free proactive update notification please register first on MyProcurve
- Free network management software - 'ProCurve Manager' basic version comes free with every managed product and can be downloaded free of charge from the web. Upgrade version 'ProCurve Manager Plus' is available as a 30 day trial version and can be purchased as full version. To access the download area please visit ProCurve Products
- Free ProCurve reference library - Visit the extensive ProCurve reference library for documentation including technical briefs, solution brochures, reviewers' guides, and more to assist you in the design, order, installation, configuration, and troubleshooting of your network - before and after you buy. To access the library please visit Reference Library
- Built-in tools - LEDs, self-test, log files, and other diagnostic tools built-in.
♦ For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products and their related family modules have a one-year warranty with extensions available: The ProCurve Routing Switch 9300m Series, ProCurve Routing Switch 9408sl Series, ProCurve Switch 8100fl Series, ProCurve Access Control Server 745wl, and the ProCurve Network Access Controller 800. Standalone software may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet at: www.procurve.eu/warranty
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